Key Account Manager

Job Description:

Account Management: Build and maintain strong relationships with enterprise clients and global/local partners. Engage with C-level executives to align solutions with client needs and ensure customer satisfaction and retention.
Sales Support & Enablement: Assist in developing and closing sales opportunities, participate in client meetings, and provide strategic support to partners throughout the sales cycle.
Order & Process Management: Oversee accurate and timely processing of service orders. Coordinate with internal teams and manage order status, supply chain efficiency, and risk identification.
Sales Strategy & Planning: Develop and implement sales strategies in collaboration with partners. Drive business growth through joint initiatives and performance analysis.
Partner Training & Enablement: Organize training sessions and provide sales tools and insights to empower partners with deep product knowledge.
Performance Tracking & Reporting: Monitor KPIs, prepare sales reports and forecasts, and resolve partner-related challenges.
Market Intelligence: Stay updated on industry trends, customer feedback, and competitor activity. Provide insights to product and marketing teams to support continuous improvement.

Job Qualifications:

Bachelor’s degree in Information Technology, Business Administration, Marketing, or any related field.
At least 10 years of experience in sales, business development, or partner/channel management—preferably in the IT or data center industry.
Proven success in managing top-tier enterprise accounts and driving revenue growth.
Strong background in developing and executing strategic sales plans.
Deep understanding of the data center and IT services industry, including AI, IoT, and regulatory frameworks.
Expert in strategic account management, high-level negotiation, and long-term client engagement.
Skilled in handling high-value deals and building trusted advisor relationships with key clients.
Proficient in CRM tools and data-driven sales forecasting.
Financial acumen, including ROI analysis and budget oversight for large-scale enterprise accounts.
Ability to lead, mentor, and guide account managers and cross-functional teams.
Relevant certifications in sales, IT, or data center technologies are an advantage.