Junior Pre-sales Engineer/Solutions Engineer

Job Description:

1. Customer-Centricity

• Understand and address customer needs by identifying and analyzing specific requirements.
• Tailor technical solutions to meet customer challenges, ensuring alignment with business objectives.

2. Communication Skills

• Communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders.
• Collaborate with internal teams and clients to ensure accurate understanding of requirements and proposed solutions.

3. Problem-Solving Skills

• Identify and analyze customer challenges and recommend appropriate, strategic solutions.
• Demonstrate initiative in resolving technical issues and providing practical recommendations to enhance client satisfaction.

4. Product Knowledge

• Possess an intermediate understanding of data center technologies, including:
  • Retail and wholesale colocation
  • Direct Internet Access (DIA)
  • Internet Exchange (IX)
  • Cloud Exchange and Cloud On-Ramp
  • Data Center Interconnect (DCI)
• Assess client requirements and recommend optimal solutions.
• Evaluate configurations such as rack densities, network redundancy, uptime, and scalability options.

5. Consultative Selling

• Apply a consultative approach to sales by identifying customer pain points and offering tailored solutions.
• Collaborate with account managers to align technical recommendations with client business goals.

6. Technical Solution Design

• Develop standard solution designs and configurations independently, based on client needs and company offerings.
• Ensure technical feasibility, scalability, and cost-effectiveness of proposed solutions.

7. Proposal & Presentation Skills

• Prepare detailed proposal documentation and assist in client presentations.
• Deliver presentations confidently, demonstrating technical expertise and customer understanding.

8. Additional Responsibilities

• Perform other duties and responsibilities as assigned by the Group Head or Manager to support department and organizational objectives.

Job Qualifications:

• Bachelor’s degree in Electrical or Mechanical Engineering, Information Technology, Physics or Applied Physics, or other related fields relevant to the ICT industry.
• At least 6 months to 1 year of relevant work experience in data center, ICT, or related technical environments.

• Intermediate understanding of data center technologies (cooling, power, compute, and network connectivity).
• Strong familiarity with data center product features and functionalities.
• Preferably trained through:
  • Online courses on data center fundamentals
  • On-the-job training related to company data center products and CRM software
  • Basic technical writing workshops

Certifications / Licenses (Preferred but not required):

• Certified Data Center Professional Series (CDCP, CDCS, CDCE) or equivalent
• IT Infrastructure Library Certification (ITIL) or equivalent
• Project Management Professional (PMP) or equivalent
• Certifications in IP networking technologies, cloud, or related ICT fields
• Soft skills certifications in Presentation, Negotiation, or Marketing are a plus

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